Terms of Service

Last Updated: June 2026

Welcome to Charlotte of Ottawa.

These Terms of Service govern your use of our website and any purchases made through our online store. By accessing our website, browsing our content, or placing an order, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms of Service, please do not use our website or services.

1. About Us

Charlotte of Ottawa operates this website and provides all products, content, services, and information available through it.

Throughout these Terms, the words "we," "us," and "our" refer to Charlotte of Ottawa.

For questions regarding these Terms, please contact:

Email: info@charlotteofottawa.com

2. Eligibility

By using this website, you confirm that:

• You are at least the age of majority in your place of residence.

• You have the legal capacity to enter into binding agreements.

• Any information you provide is accurate and complete.

You may not use this website for any unlawful purpose or in violation of applicable laws or regulations.

3. Website Use

You agree not to:

• Use the website for fraudulent purposes.

• Interfere with the security or functionality of the website.

• Upload malicious software, viruses, or harmful code.

• Attempt unauthorized access to our systems or customer data.

• Reproduce, copy, distribute, or exploit website content without permission.

Violation of these Terms may result in suspension or termination of access to our services.

4. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to:

• Modify product descriptions

• Change pricing

• Limit purchase quantities

• Discontinue products without prior notice

We make every effort to accurately display product images and colors; however, actual appearance may vary depending on screen settings and device displays.

5. Pricing

All prices displayed on our website are subject to change without notice.

Although we strive for accuracy, occasional pricing errors may occur. In such cases, we reserve the right to cancel or refuse orders affected by incorrect pricing.

If payment has already been processed, any affected order will be refunded in full.

6. Orders & Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to decline, cancel, or limit orders for reasons including but not limited to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Incomplete or inaccurate customer information

• Violation of these Terms

If your order is canceled after payment has been received, an appropriate refund will be issued.

7. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for maintaining accurate billing, shipping, and contact information.

Charlotte of Ottawa is not responsible for delays or delivery issues resulting from incorrect customer-provided information.

8. Shipping & Delivery

Shipping times provided on our website are estimates only.

Delivery dates cannot be guaranteed and may be affected by:

• Carrier delays

• Customs processing

• Weather conditions

• Peak shipping periods

• Other circumstances beyond our control

Further details can be found in our Shipping Policy.

9. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and accept the conditions outlined in that policy.

10. Third-Party Services

Our website may contain links to third-party websites, tools, payment processors, or services.

Charlotte of Ottawa is not responsible for:

• Third-party content

• Privacy practices

• Website functionality

• Products or services provided by third parties

Your use of third-party services is subject to their own terms and policies.

11. User Feedback & Submissions

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, or other content to Charlotte of Ottawa, you grant us a non-exclusive right to use, display, publish, and reproduce such content for business and marketing purposes.

You agree that any content submitted:

• Does not violate intellectual property rights

• Is not unlawful, abusive, defamatory, or misleading

• Does not contain malicious software or harmful code

We reserve the right to remove any content at our discretion.

12. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product images

• Graphics

• Text

• Designs

• Branding materials

is the property of Charlotte of Ottawa or its licensors and is protected by applicable intellectual property laws.

Unauthorized use is prohibited.

13. Disclaimer of Warranties

The website, products, and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Charlotte of Ottawa makes no warranties regarding:

• Continuous website availability

• Accuracy of information

• Error-free operation

• Uninterrupted access

We do not guarantee that our services will meet every customer's expectations.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Charlotte of Ottawa shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Website use

• Product purchases

• Service interruptions

• Loss of profits

• Loss of data

• Delivery delays

Our total liability shall never exceed the amount paid for the relevant order.

15. Indemnification

You agree to defend, indemnify, and hold harmless Charlotte of Ottawa and its affiliates, employees, contractors, and service providers from any claims, losses, liabilities, damages, or expenses arising from:

• Your violation of these Terms

• Your misuse of the website

• Your violation of any law or third-party rights

16. Termination

We reserve the right to suspend or terminate access to our website or services at any time if we reasonably believe that these Terms have been violated.

Termination does not affect obligations or liabilities incurred before termination.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain fully enforceable.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which Charlotte of Ottawa operates, without regard to conflict of law principles.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective immediately upon publication on this website.

Your continued use of the website after updates have been posted constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Charlotte of Ottawa

Email: info@charlotteofottawa.com

Thank you for visiting Charlotte of Ottawa.