Privacy Policy

Last Updated: June 2026

At Charlotte of Ottawa, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Charlotte of Ottawa is responsible for the collection and processing of personal information obtained through this website.

For any privacy-related inquiries, please contact:

Charlotte of Ottawa

Email: info@charlotteofottawa.com

2. Website Security

We take the security of your information seriously.

Our website uses SSL (Secure Socket Layer) encryption technology to protect personal information transmitted between your browser and our servers.

You can verify a secure connection by checking for:

The padlock icon in your browser
"https://" at the beginning of the website address

We do not use automated decision-making systems that produce legal or similarly significant effects on customers.

3. Information We Collect

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Referral source
Pages viewed
Time and date of visit
Website interaction data

This information helps us maintain website security, improve performance, analyze usage trends, and enhance the customer experience.

4. Information You Provide

We may collect personal information that you voluntarily provide, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order details
Customer support communications

We collect only the information necessary to process orders, provide customer service, and operate our business.

5. Cookies & Similar Technologies

Charlotte of Ottawa uses cookies and related technologies to improve website functionality and user experience.

Cookies may be used to:

Remember shopping cart contents
Save customer preferences
Improve website performance
Analyze visitor behavior
Personalize content and advertising

You may control cookie settings through your browser preferences. Please note that disabling cookies may affect certain website features.

Where required by applicable law, visitors will be provided with cookie consent options upon visiting the website.

6. Customer Accounts & Purchases

When you place an order or create an account, we process personal information necessary to:

Fulfill purchases
Process payments
Arrange shipping
Provide customer support
Manage customer accounts

Personal information is retained only for as long as necessary to fulfill contractual obligations, comply with legal requirements, and maintain legitimate business records.

7. Marketing Communications

Newsletter Subscription

If you choose to subscribe to our newsletter, we may send promotional emails containing:

Product launches
Seasonal collections
Exclusive offers
Company updates

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

Existing Customers

If you have previously made a purchase, we may occasionally send information regarding products or promotions that may be relevant to your interests, where permitted by applicable law.

You may opt out at any time.

8. Order Fulfillment & Payment Processing

To complete your order, certain information may be shared with trusted service providers involved in:

Payment processing
Order fulfillment
Shipping and delivery
Fraud prevention
Customer support

We work only with reputable third-party providers who process information as necessary to perform their services.

Payment details are securely processed through certified payment providers. Charlotte of Ottawa does not store complete credit card information on its servers.

9. Product Reviews & Feedback

Following a purchase, we may contact you to request feedback regarding your shopping experience or purchased products.

Participation is entirely voluntary.

Any review submitted may be displayed publicly on our website unless otherwise requested.

10. Social Media Features

Our website may include links to social media platforms such as:

Facebook
Instagram
Pinterest
TikTok

Interactions with these platforms are governed by their respective privacy policies.

Charlotte of Ottawa is not responsible for the privacy practices of third-party platforms.

11. Analytics & Advertising

We may use analytics and advertising tools to better understand website performance and improve our marketing efforts.

These tools may collect information such as:

Website activity
Device information
Browser data
Advertising interactions

Where required by law, such technologies are used only with appropriate consent.

You may adjust your advertising preferences through your browser settings or through the settings offered by relevant advertising providers.

12. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Prevent fraud
Maintain business records

When information is no longer required, it is securely deleted or anonymized.

13. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal data
Correction of inaccurate information
Deletion of personal data
Restriction of processing
Objection to certain processing activities
Data portability
Withdrawal of consent

To exercise any applicable privacy rights, please contact us using the details below.

14. Policy Updates

Charlotte of Ottawa may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page and become effective immediately upon publication.

We encourage customers to review this policy periodically.

15. Contact Information

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Charlotte of Ottawa

Email: info@charlotteofottawa.com

We are committed to protecting your privacy and will respond to all reasonable requests as promptly as possible.