Shipping Policy

Shipping Policy

Last Updated: June 2026

At Charlotte of Ottawa, we are committed to delivering your order as quickly and efficiently as possible. Every order is carefully reviewed and prepared by our fulfillment team before shipment.

Order Processing

Orders are typically processed within 1–3 business days.

Processing times may vary during periods of high demand, promotional events, holidays, or due to unforeseen circumstances.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Most orders arrive within 5–15 business days after shipment.

Delivery times may vary depending on:

  • Shipping destination

  • Carrier availability

  • Customs procedures

  • Seasonal demand

  • Weather conditions

  • Other circumstances beyond our control

While we strive to meet our estimated delivery timeframes, they should be considered estimates rather than guarantees.

Free Shipping

We are pleased to offer free standard shipping on all orders.

No minimum purchase is required.

Your order will be delivered directly to your shipping address at no additional shipping cost.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take several business days to update after the package has been handed over to the shipping carrier.

If you have not received tracking information within a reasonable timeframe, please contact our support team.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Charlotte of Ottawa cannot be held responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect shipping addresses

  • Missing address details

  • Invalid contact information

If you notice an error in your shipping information, please contact us immediately at:

info@charlotteofottawa.com

We will do our best to make corrections before your order is processed.

Delays

Although most orders arrive within the expected timeframe, occasional delays may occur due to circumstances outside our control, including:

  • Carrier disruptions

  • Customs inspections

  • Severe weather conditions

  • Peak holiday seasons

  • International transportation delays

We appreciate your patience and understanding should any delays arise.

Lost Packages

If your tracking information shows unusual activity or your package appears to be lost, please contact our support team.

We will work directly with the shipping carrier to investigate the situation and determine an appropriate resolution.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.

If this occurs, you may receive more than one tracking number and your items may arrive on different dates.

Customer Support

If you have any questions regarding shipping, delivery, or tracking information, our team is happy to assist.

Charlotte of Ottawa

Email: info@charlotteofottawa.com

We appreciate your trust and thank you for choosing Charlotte of Ottawa.